Every year the City of KCMO surveys residents about their satisfaction with city services and infrastructure. Here are some highlights from the most recent survey.
- Residents were least satisfied with the overall maintenance of streets, sidewalks and infrastructure (16%).
- Maintenance of streets, sidewalks and infrastructure identified as one of the top three most important issues to residents.
- Citizen satisfaction with “Access to streets/sidewalks/buildings for people with disabilities decreased by 2.1% from the previous year.
- Citizen satisfaction with “Maintenance of streets in your neighborhood” has dropped 5.5% from the previous year.
- Citizen satisfaction with “Condition of sidewalks in your neighborhood” has dropped 3.7% from the previous year.
- Citizen satisfaction with “On-street bicycle infrastructure” has improved by 0.5% from the previous year.
- Citizen satisfaction with “Condition of sidewalks in the city” has dropped by 0.7% from the previous year.
- There were no increases in satisfaction ratings in any of the City streets, sidewalks and infrastructure services that were rated in both 2005 and 2019-20.
- 62% of survey respondents were dissatisfied with the maintenance of streets, sidewalks, and infrastructure.
- Among Major Categories of City Services, “Maintenance of streets, sidewalks, and infrastructure” was the clear choice at over 63%.